Terms & Conditions

The Ohm Lab Store is operated by Ohm Lab Ltd, a company registered in England and Wales (Company no. 16699752), with registered address at 84 Lakewood Road, Chandler's Ford, SO53 5AA, United Kingdom. You can contact us at info@ohmlab.co.uk.

All products in the Ohm Lab Store are currently available on a pre-order basis. By placing an order you agree to the following:

• Orders are expected to ship in late 2026, alongside fulfilment of our Kickstarter campaign. Dates are estimates and may change.
• Payment is taken at the time of order. If we are unable to fulfil your order for any reason, a full refund will be issued promptly.
• Product specifications, pricing, and availability are subject to change before shipping. We will notify you of any material changes.

All prices are shown in pounds sterling (GBP) and are inclusive of any applicable VAT where stated. We reserve the right to correct pricing errors. If an error is discovered after you have placed an order, we will contact you before processing.

Wireless products (those containing a Wi-Fi or Bluetooth module) can only be shipped to the UK, EU, USA, Canada, and Japan due to regional wireless certification requirements. If you place an order for a wireless product and your shipping address is outside these regions, we will refund your order.

The Neuro Vision Thermal module incorporates a FLIR Lepton 3.1R thermal imaging sensor. This sensor is controlled under the US Export Administration Regulations (EAR) and is classified under ECCN 6A003.b.4 (thermal imaging cameras and detectors). As a result, its export is subject to restrictions under both US and UK strategic export control law.

By purchasing the Neuro Vision Thermal, you agree to the following:

• Prior to shipping, we will email you a FLIR Lepton End-User Statement. You must sign and return this statement before your order can be dispatched.
• The product may not be re-exported, sold, or transferred to any person, entity, or country that is subject to US or UK export sanctions or embargoes without the appropriate export licence.
• The product is supplied for civilian end-use only. It may not be used in the development, production, or deployment of weapons, military systems, or for any purpose prohibited under applicable export control law.
• If you are unable or unwilling to provide a signed end-user statement, we will cancel your order and issue a full refund.

These requirements originate from FLIR's own export compliance obligations, which we are contractually bound to pass on to customers. If you have questions about whether your intended use is permitted, please contact us before ordering.

All content on this website, including product names, designs, descriptions, and images, is the property of Ohm Lab Ltd or its licensors and is protected by applicable intellectual property laws.

To the fullest extent permitted by law, Ohm Lab Ltd shall not be liable for any indirect, incidental, or consequential loss arising from your use of this website or products purchased through it. Our total liability to you shall not exceed the amount you paid for the relevant order.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. Continued use of the store following any changes constitutes acceptance of the revised terms.